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Customer Service Representative

Responsibilities
  • Cross-Functional Communication and Collaboration
  • Resolve Customer Escalations
  • Track and Monitor Customer Orders through CRM
  • Become knowledgeable in all lines of the Company's product

Essential Functions

  • Oversees customer issues and ensure effective and long-term problem resolution.
  • Answering product and service questions; suggesting information about other products and services.
  • Monitors programs and procedures to ensure on-time delivery and customer satisfaction.
  • Resolving escalated customer complaints or disputes.
  • Maintains in-depth working knowledge of the Companies systems and processes.
  • Provides feedback to the company regarding service failures or customer concerns.
  • Provides feedback to Order Fulfillment team to ensure all customers have accurate and timely information on order status and/or changes.
  • Works continually towards self-development to stay current on customer service, sales and supervisory procedures & practices.
  • Responds to customer inquiries and problem solving in a professional and effective fashion.
  • Acts as a resource in resolving customer issues brought to the Department by utilizing excellent process knowledge and strong skills in negotiating and selling.

Desired Qualifications

  • Bachelor s degree in Communications, Psychology or related area preferred.
  • Wholesale/consumer goods industry preferred.
  • 3+ years of Customer Service/Customer Accounts/Cell Center required.
  • Ability to communicate professionally, both verbally and written correspondence.
  • Strong interpersonal skills.
  • Excellent organizational and planning skills.
  • Ability to work independently and problem solve.
  • Must have the ability to multi-task and work in a fast-paced environment.
  • Professional phone manner and ability to work independently.
  • Ability to handle pressure in a fast-paced environment and provide top quality care to our Customer s satisfaction.


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