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Sales Order Processing Admin

Job Summary
The Sales Order Processing Admin enters Reseller or customer purchase orders on a daily basis in the Oracle ERP System. The Admin accesses and reviews customer sales and license history in the Key Tracking Database and the License Desk software in order to verify pricing and apply appropriate discounts. This is a temporary position.
Primary Job Functions
Review and process orders in a timely and accurate manner
Review all orders for completeness and accuracy prior to order entry
Track and apply Reseller discounts and/or Sales Promotional/RCM approved discounts to orders
Communicate required adjustments or corrections to orders directly with Resellers and/or RCMs
Provide Sales support and customer service to end user customers, Resellers, and RCMs
Communicate order status to internal and external partners
Coordinate with Post, Technical Support and AR/AP Departments to provide end user customer and Reseller support
Receive inbound prospect inquiries and direct to appropriate Reseller for given territory
All other duties as assigned
Education and Training
Associates degree or 2-3 years equivalent work experience
Experience
Working in data entry and/or order processing and fulfillment in a professional office environment
Required Knowledge, Skills & Abilities
Strong attention to detail
Proficient and accurate computer and typing skills
Proficient in Microsoft Office
Basic familiarity with ERP and CRM databases
Solid oral and written communication skills
Basic arithmetic skills
Preferred Knowledge, Skills & Abilities
Good time management
Ability to prioritize responsibilities
Ability to handle stressful situations such as heavy/varying workload
Customer support with focus on service and flexibility



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